Concierge resumes should highlight interpersonal communication skills, scheduling experience, attention to detail and the ability to succeed and remain calm under pressure. A Concierge and a Personal Assistant perform many of the same duties, but Concierges work at large buildings and manage all of the guests who are staying at that establishment, while Personal Assistants generally work for a single person and arrange their daily schedule. Concierges spend most of their time behind a front desk coordinating errands over the phone or email while Personal Assistants run errands themselves and report directly back to the person they are assisting.
Concierges manage short-term stays on an as-needed basis while Personal Assistants are in charge of the long-term schedule of their client. On a typical day, a Concierge might call guests in their room to provide wake-up services, reserve taxis and limos to transport guests, schedule meal services and call restaurants and event venues to confirm reservations.
Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. Post a job. Find resumes. Help Center. Find Jobs. Post a Job. Greet guests and confirm reservations. Provide excellent customer service and attention to detail. Maintain positive ongoing relationships.
Maintain high ethical standards and professionalism. Multitask and prioritize as necessary to meet customer needs. Represent the company with integrity and dedication. What makes you a great fit for our team? Do you have Grit? Integrity is the foundation upon which our entire reputation is based. Do What is Right means we always act fairly, honestly, and with respect. Choose a Good Attitude! Our attitude is the only thing we can control every day. On cruise ships, the concierge may even be on a different deck.
In many instances, though, the concierge sits at an actual desk, rather than at the counter. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. To gain that extra knowledge, concierges may take courses or study local history. They may also be promoted by earning an online degree. The hotel Concierge is the most known type of concierges. There are more. For example, Personal or Lifestyle Concierge.
This type of Concierge acts as a personal assistant in lifestyle management companies like Kakdoma BCN. Source: Chron, Neuvoo. It could be a personalized experience you are looking for, or you may need detailed service, but it is both that a luxury concierge offers. A concierge may make dinner reservations, reserve entertainment tickets, hail cabs and order food for delivery.
She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available.
She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. Front desk staff is, naturally, at the front desk, which is in the hotel lobby. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.
The concierge is not located at the front desk, and may or may not even be near the front desk. Sometimes, you'll need to ask the front desk where to find the concierge. On cruise ships, the concierge may even be on a different deck.
In many instances, though, the concierge sits at an actual desk, rather than at the counter. As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable.
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