Phoned ten times and more about the free gift. Spoke to the senior who apparently was going to deal with the issue personally. He hasn't bothered to contact me despite promising a callback and always on a break when I'm trying to get in touch. I think these guys need fewer breaks and more time dealing with customers queries. Got an email with my order. They "delivered" i say like that because i had to pick it up. Phoned customer services told it wasn't their fault as I had ordered this and to send back.
When I asked to put in a complaint, they said they will put it on file but no one will tell me the outcome as they don't give feedback from a complaint. Awful service all round.
Phone ordered Monday, arrived next day within notified time slot of 1 hour. Wrong cover was sent but called and new one sent arrived next day-didn't want original sent back.
This is the fifth phone I have ordered from Mobiles. The deals I have received are usually the cheapest ones out there and I couldn't recommend using their service enough! Good service. The buying process was excellent and quick.
However, DPD let Mobiles. Delivery was 3 days late. I took a day off work to sign for my new phone, had to take unpaid leave and the agent told me it would be there on Monday! The phone never arrived Terrible service! I recently picked up the iPhone XS from mobiles. The deal I got from mobiles. Also arrived very quickly via DPD. The delivery was quick phone arrived the next day.
Phone is working well so far. Overall I am very happy with the service. Ordered at 3 pm on a Thursday, delivered by 2. I'm very happy and would recommend Mobiles. Within 5 days it was delivered. When I visited Mobiles. But after using live chat and reading some reviews I found the customer service was helpful. They explained the simple steps I had to follow to place an order for a new contract phone.
I ordered and it's been flawless using it so far. Overall I had good experience with Mobiles. Only disappointment for me was delivery which took longer than I expected. Something to do with stock levels apparently but would like to be informed of these things really.
The release date soon passed, still no phone and I had no more communication from Mobiles. Looked up my order status in their backend and it had been cancelled? Tried calling but to no avail so I have no idea what happened here. I am not impressed at all with their service and clearly, they have disjointed lines of communication.
My advice would be to order from another outlet, I ended up getting my Pizel 2 from Mobile Phones Direct and it was seamless.
Lesson learned. Expected better from a company of this size, placed order. Thought all was ok. No emails or texts. So I rang up, some kind of problem with my bank details, I confirmed them over the phone.
Rang up only to be told more problems with bank details, wait on another credit check. More about SIM swaps. If you're on pay monthly, you can link your Clubcard in our free Tesco Mobile app. Supermarket value. On your side. Award winning network. Hello there. Existing customer? Pay monthly deals Apple. Now with Clubcard Prices on selected tariffs. Claim 2 months free YouTube Premium. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Upgrading with mobiles. Go to solution. Hi All, Apologies if this is a recurrung question, i'm new here! Helen Solved! Message 1 of 9. All forum topics Previous Topic Next Topic. Accepted Solutions. Anonymous Not applicable. Message 3 of 9. They are a sub dept of CPW. Purchase and internet access required. Retain proof of purchase. To claim, purchase a Qualifying Device then visit www. Customers who return their mobile device during 14 day cooling off period because of a change of mind are not eligible.
For full Terms and Conditions please visit www. Participants pre-ordering or purchasing a new not second hand or refurbished Google Pixel 6 or Google Pixel 6 Pro from Mobiles. Participants must submit a claim for the Reward from 14 to 45 days after the purchase of the Qualifying Product at pixel-offers. See full Promotion terms. Customer Service. Track your order, update your details and claim your cashback all in your account.
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