Distance selling which

Rules on distance selling Businesses using distance selling must comply with a range of regulations. Printer-friendly version. Also on this site. Selling through online marketplaces.

Your right to cancel an order for goods The goods you can't return Cancelling a service contract Delivery What should you get back if you cancelled? Returning faulty goods View more links. What were the Distance Selling Regulations?

The Distance Selling Regulations set out information the seller must give about the goods or service on offer, including: a description of the goods or service the price of the goods or service delivery costs where applicable and any cancellation rights the minimum duration of the contract for services information about the seller The seller has to provide this information in a clear manner, and in a format appropriate to the means of communication used so, for example, in the terms and conditions of a written contract, or verbally in the case of purchases over the phone.

The goods you can't return Distance Selling Regulations returns apply to most products, but there are some goods you can't return if you simply change your mind, including: CDs, DVDs or software if you've broken the seal on the wrapping perishable and other items that deteriorate rapidly, such as food and flowers tailor-made or personalised goods underwear and earrings. Cancelling a service contract If you're buying a service, such as gym membership or a cleaning service, you can usually cancel up to seven working days from the day after you enter into the contract.

Delivery The Distance Selling Regulations say that goods must be delivered within the time frame you agree with the seller. What should you get back if you cancelled? Need some advice? Related articles Can I cancel an online order? Consumer Contracts Regulations. The Consumer Rights Act covers goods and services ordered at home for example through mail order catalogue, direct selling or online and digital content. All goods must be as described, fit for purpose and of satisfactory quality.

If goods are found to be faulty, you must give a full refund up 30 days after the item was purchased. If goods prove faulty up to six months after purchase and they can't be repaired or replaced, consumers are also entitled to received a full refund in most cases.

Consumers are not entitled to demand a refund or replacement just because they change their mind. If you sell digital content eg music, games, ebooks or software , consumers can claim repair or replacement if the content they have downloaded is faulty.

If the fault can't be fixed, or can't be fixed within a reasonable amount of time or without significant inconvenience to the consumer, they will be entitled to claim some or all of their money back. Consumers also have a day right to change their mind and claim a full refund for digital content they have purchased, unless they have already started to download it.

If in doubt about your legal obligation when selling at a distance, take legal advice. To find out more, see our FAQs. Use code SLD To help us improve GOV.

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